What we do

Our Services

With solid experience in messaging, billing, data (2G/3G/4G), voice and mobile applications, TelcoCentric work with partners to provide Solution Delivery, Customer Support and Consultancy Services to mobile operators.

From Traditional VAS

  • Messaging: SMSC, SMS Security, Multimedia Gateway, SMS Hub, SMS Recording, USSD Gateway
  • Enterprise Messaging: SMS, Hub, A2P
  • Voice: Voicemail Integration, Voice Recoding
  • Billing: OCS Gateway and Mediation Platforms

To NextGen VAS

  • Open Service Platforms and Service Creation
  • Virtualisation technologies: Hardware Virtualisation and Network Function Virtualisation
  • IP Messaging: IP SMS Gateway, RCS
  • Diameter: Interworking, Routing and Mediation platforms
  • MMTEL supplementary and customised services
  • IoT: Mobile Workforce Management solutions for Telco Enterprise

Solution Delivery

We deliver entire projects, or offer key resources to supplement your team.

From our experience of working with Mobile Operators Globally, we have acquired the agility to seamlessly navigate through the operator landscape during project delivery. Adhering to carrier-grade processes, we implement projects successfully to time and budget. Our project experience includes:

  • Solution deployment
  • Solution customisation
  • Upgrade Programme: Solution upgrade, RedHat “end of life” upgrade, etc.
  • Productisation. “Go To Market” strategy
  • Migration Services:
    • Legacy services to NextGen IMS Services
    • Virtualisation: hardware and NFV
    • Integration of new external systems e.g. Billing Migration
    • Subscriber Data Migration

Our project delivery methodology and discipline is the essence of our success. Principles behind the TelcoCentric project methodology:

  • Project Planning
  • Site Survey
  • Requirements/requirements sign off
  • Design/Design Approval
  • Test Strategy
  • Internal testing and verification
  • Deployment/Integration in the MNO/MVNO lab
  • Customer Acceptance Testing (End to End testing)
  • Method of Procedure (MOP) demonstration (installation, upgrade and rollback)
  • Migration and rollout strategy for LIVE rollout
  • Handover to 24/7 Support

24/7 Customer Support

TelcoCentric has a proven track record of building Global Support Teams adhering to partner and operator SLA. We provide 24/7 Level 2 and Level 3 Support services for “Legacy” and “NextGen” vendor solutions deployed on Mobile Operators sites.

From support to a managed service, functions we cover include:

  • Project Handover to Support
  • SLA Management and Reporting
  • Support Management
  • Level 2/3 Support Staff
  • Trouble Ticket Management
  • Emergency Call Handling
  • Fault Correction Handling
  • 3rd Party Supplier Support Management
  • Regular Health Checks
  • “Audit and Repair”
  • On-site Resources
  • Regular operational meetings
  • Training

Consultancy Services

Operating across all levels of the Telecoms business, TelcoCentric draws on its extensive experience to provide the following consultancy services:

  • Pre-sales (proposals, bid management, etc.)
  • Requirements Analysis
  • Architecture/design
  • Migration Strategy (systems and data)
  • Feasibility study
  • System Audit
  • Data Analysis
  • Revenue Assurance analysis
  • Training (classroom and informal)