Adding expertise into your team
Telco projects and consultancy assignments are complex by nature and it is a common situation that the right expertise may be missing and difficult to find in the right time frame. The lack of expertise not only creates risk in the project but can also damage the customer relationship and trust, impacting future sales and reputation.
At TelcoCentric we have a great track record in providing resources to existing project teams. We have provided resources such as architects, deployment engineers, testers and project managers to complement projects teams and help deliver the right results.
One example was for a North American leading provider of network signalling, policy control, and subscriber data management solutions for communications networks. Their problem was maintaining a large number of deployments across the world on different software versions. Support and maintenance was becoming incredibly expensive and time consuming and expertise was required to help solve the problem. A project was started to upgrade all customers to no less than two releases behind the latest version and TelcoCentric resources were deployed to form part of the global operations team responsible for planning, customer engagement and roll-out upgrades to all of the sites. The program was a great success and lasted for over 8 months covering multiple Tier 1 and Tier 2 operators across the globe. Furthermore procedures put in place during the project are still in place today.
Providing resources on-site
Telco projects and consultancy assignments often involve onsite presence. In some cases these are last minute activities and it is a challenge to get the right resources available with appropriate Visas. Not having the resources readily available can prove damaging for a vendor and incur delays and frustrations in the process. This may incur additional costs and create strains on the operator relationship.
At TelcoCentric we have a proven track record rapidly deploying resources across EMEA, APAC and LATAM.
One example was for a European based network solution provider who found themselves in difficulty whilst deploying a solution in Egypt for a major Tier 1 operator. Their problem was that local resources could not complete the hardware and software installation and onsite expertise was required to quickly review the situation and get progress back on track. TelcoCentric provided a resource onsite to manage the customer frustrations and take control of onsite deployment activities. The service was launched within a couple of weeks with the operator delighted that they met their service live deadline.
Developing and deploying custom software
Telco projects can often involve the requirement to create bespoke software. In some cases these requirements are known prior to the project being kicked off and in others they come up whilst in delivery. Not having the capabilities or resources to readily address such bespoke requirements can prove damaging and incur delays and/or cost in the project. In some cases it may also be a decider on whether a project is signed off or not.
At TelcoCentric we have development capabilities with many of the main programming languages and frameworks commonly used today. This development capability is backed up by our operational processes to ensure the software we develop is fit-for-purpose and operator-grade. Code repositories and support packages are also available as standard.
One example was for a UK based network solution provider who were asked to create some bespoke software whilst delivering a project to a Tier 1 operator in Europe. Their problem was that their core development team was fully utilized on other projects and without developing the new requirements the project was deadlocked. TelcoCentric took the development from requirements analysis phase through to customer acceptance. It was managed as a Change Request and the project was delivered on time and to quality.